1. Introduction

This Privacy Statement describes how Ahoy Rotterdam N.V. (hereinafter: "Rotterdam Ahoy”, "we”, "us”), established at Ahoyweg 10, 3084 BA, Rotterdam, and registered with the Dutch Chamber of Commerce under number 24149148, processes your personal data (hereinafter: "Personal Data”). Rotterdam Ahoy complies with the requirements imposed by laws and regulations on the processing of Personal Data, including the requirements of the General Data Protection Regulation (hereinafter: "GDPR”). In this Privacy Statement, we explain why and how we process your Personal Data.

2. Who are we?

We are Rotterdam Ahoy: the place you associate with an experience. An experience that already begins when you view the website, enter the parking area or hang up your coat. And that only ends when you look back on and share the images of your moment at Ahoy with friends or business relations. We are 250 event professionals with a mission: to build the conditions and services that elevate your experience to the highest level. We innovate as far as possible, without losing our recognisable identity.

3. What are Personal Data?

Personal Data refers to all information by which a natural person can be identified directly or indirectly. For example, first and last names, (mobile) telephone numbers, (email) addresses and a date of birth are considered Personal Data.

Personal Data relates to a natural person, the data subject (hereinafter: "Data Subject”). Activities such as collecting, storing, using, editing, consulting and transmitting Personal Data are referred to as "processing”.

When you provide your data to Rotterdam Ahoy, you agree to the conditions as set out in this Privacy Statement. Rotterdam Ahoy ensures that the processing of your Personal Data takes place in a careful and secure manner.

4. How does Rotterdam Ahoy obtain Personal Data?

We collect and process your Personal Data, among other things, when you visit our website, subscribe to our newsletters, purchase admission tickets for events organised by Rotterdam Ahoy, participate as an exhibitor in activities organised by Rotterdam Ahoy, and when you visit our events and activities, or those of our clients.

5. Which (categories of) Personal Data do we process?

Rotterdam Ahoy processes the following (categories of) Personal Data for the following purposes:

*Badge scanning

When visiting a trade fair or event, you will receive a badge. This badge contains the information you provided during registration. Your badge functions as an electronic business card. This means that you may choose, but are by no means obliged, to have your badge scanned by an exhibitor, after which the exhibitor may contact you with information about their products or services. By allowing your badge to be scanned, you explicitly consent to sharing your data with the relevant exhibitor and grant the exhibitor permission to contact you.

We do not intend to collect data about website visitors under the age of 16. However, we cannot verify whether a visitor is over 16. We therefore advise parents to be involved in their children’s online activities in order to prevent the collection of data about children without parental consent.

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6. What is the legal basis for processing?

Rotterdam Ahoy processes Personal Data primarily on the basis of consent and/or the performance of an agreement, or a legitimate interest. Rotterdam Ahoy has a legitimate interest in processing your Personal Data through camera surveillance and image recording for commercial or security purposes. Camera surveillance aims to ensure your safety as a visitor. Upon entering Rotterdam Ahoy, visitors are informed of such processing via the House Rules www.ahoy.nl/huisreglement. If you have reasonable objections to published image material, you may contact us via [email protected].

7. How are Personal Data secured?

We always maintain a level of security for the processing of Personal Data that, given the current state of technology, is more than sufficient to prevent unauthorised access to, modification, disclosure and/or loss of Personal Data.

8. How long are Personal Data retained?

We retain your Personal Data for as long as necessary to achieve the purposes described above.

9. Provision of Personal Data to third parties

In order to provide you with the best possible services and remain competitive in our sector, we share certain data internally (i.e. with other subsidiaries/affiliates within the group (Ahoy entities) and organisers of co-productions) and externally (i.e. with third parties outside Ahoy).

Service providers and other third parties:

When we engage other service providers or third parties in the context of standard business activities, it may be necessary to share your Personal Data for the performance of specific tasks or processing purposes (see section 5). To the extent that these third parties process your Personal Data, they generally do so as data processors. We enter into data processing agreements to ensure an equivalent level of security and confidentiality of your Personal Data. In such cases, Rotterdam Ahoy remains responsible for these processing activities.

Countries outside the EEA:

When we share your Personal Data externally with third parties (i.e. outside Ahoy) in countries outside the European Economic Area (EEA), we always take the necessary measures to protect this data. This includes reliance on:

• requirements under applicable laws and regulations;

• EU standard contractual clauses. Where applicable, we use standard contractual clauses in agreements with service providers to ensure that the transfer of Personal Data to parties outside the EEA complies with the GDPR.

10. Links to third-party websites and social media platforms

Our website may contain links to third-party websites and social media platforms. Once you use a link to leave our website, please note that we no longer have control over how the website you visit handles your Personal Data and privacy. We are not responsible or liable for the content of these websites or for how they handle your Personal Data and privacy. We recommend reviewing the privacy statement of the relevant website or social media platform in advance.

11. What rights do I have as a Data Subject?

We consider it important that your Personal Data is accurate and up to date. Under privacy legislation, as a Data Subject you have the:

• right to access the Personal Data we hold about you;
• right to rectification of the Personal Data we hold about you;
• right to erasure of the Personal Data we hold about you;
• right to restriction of processing of the Personal Data we hold about you;
• right to data portability;
• right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, hereinafter: "DPA”).

If you wish to exercise any of the above rights, you may contact us by sending an email to [email protected]. We aim to handle your request within four weeks of receipt.

12. What should I do if I have a complaint?

If you have a complaint about the way we process your Personal Data, please contact us. You may submit your complaint by email to [email protected]. We aim to handle your complaint within four weeks of receipt. If the manner in which we have handled your complaint does not meet your expectations, you may contact the DPA. The DPA supervises compliance with privacy legislation and you may always submit a complaint to them.

13. Where can I go with questions and/or comments?

If you have any questions and/or comments about this Privacy Statement or the way we process your Personal Data, please contact us via [email protected]. We aim to respond within four weeks of receipt.

14. Amendments to the Privacy Statement

Rotterdam Ahoy reserves the right to make changes to this Privacy Statement. Users are encouraged to regularly review the Privacy Statement of Rotterdam Ahoy for any changes.

Cookie Statement Rotterdam Ahoy

1. Cookies

Rotterdam Ahoy may place functional, analytical, advertising and/or tracking cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone upon your first visit to our website, enabling us to recognise you (based on your device) when you revisit the website.

2. Personal Data collected through cookies

The Personal Data we process through cookies includes:

• Information regarding your activities on our website;
• IP address;
• Internet browser;
• Device type.

3. What types of cookies are placed?

Necessary cookies

Necessary cookies are required for the proper functioning of a website and cannot be disabled.

Preferences

These cookies allow the website to adapt to your wishes and preferences. When you revisit our website at a later time, cookies will recognise your visit and display the website based on your selected preferences. For example, Ahoy uses these cookies to remember information that influences website behaviour and appearance, such as language or region.

Statistical cookies

Through statistical cookies, Ahoy receives information about your browsing behaviour, enabling us to improve our services, website components and functionality. These cookies help us understand how visitors use the website. The data is collected and processed anonymously.

Marketing

These cookies allow Ahoy to tailor its communication to your interests, enabling more targeted information delivery.

Unforeseen cookies

Due to the way the internet and websites function, we may not always have insight into cookies placed by third parties via the website. This particularly applies when our web pages contain so-called embedded elements, such as text, images or videos stored by another party but displayed on, in or via our website.

If you encounter cookies on this website that fall into this category and have not yet been mentioned above, please let us know. You may also contact the third party directly to inquire which cookies they place, the reason for doing so, the lifespan of the cookie, and how they safeguard your privacy.

How can cookies be removed?

You can opt out of cookies by configuring your internet browser to no longer store cookies. In addition, you can delete all previously stored information via your browser settings. You may also install a browser plugin such as 'Privacy Badger’ to block (certain) cookies.

Disclaimer

The information on this website, in our digital newsletters and on our social media channels, is compiled from multiple internal and external information sources. Rotterdam Ahoy cannot be held liable for the content of the information or for any consequences arising from its use, in any manner whatsoever. For the various websites referenced, the disclaimers of the respective sources apply.

Unauthorised or improper use of information from the above-mentioned communication channels may constitute an infringement of intellectual property rights (including regulations relating to privacy, publication and/or communication in the broadest sense).

Rotterdam Ahoy takes the utmost care to ensure that the content of its communication channels is and remains as current, accessible, accurate and complete as possible. Nevertheless, it is possible that the referenced information sources may have changed. No rights, obligations or liabilities can therefore be derived from the content of our communication channels.

This Privacy and Cookie Statement was last amended on 25 March 2024.